Network Maintenance 25/06/2015 22:00 – 26/06/2015 06:00

Following the network issues experinced this week, we have received the following notification from our datacentre. This will only affect our Lodon hosted accounts and does not affect those customers still on our Orlando based server, or our AWS monitoring system.

Start Time: 25 June 2015 - 22:00 Completion Time: 26 June 2015 - 06:00 Reason for Maintenance: On 23 June 2015, router ixn-jedge-02 suffered a switching failure. All traffic through the router was looped causing severe packet loss to our internal network. Switching the router to a passive mode returned our network to normal functioning. We have agreed with Juniper JTAC that the next course of action will be to replace the router as the issues we saw may be indicative of an underlying hardware fault. Impact: We do not expect to see any interruption to services while the router is installed. The router will be introduced to the network in a phased approach with regression steps for each phase. However, we do expect that some customers may potentially experience short incidents of packet loss while we test the resilience of the network following the new router integration. We will endeavour to keep interruptions, if any, to an absolute minimum.


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Switch Upgrade Maintenance

We have received the following information from our housting provider.

As part of our commitment to provide quality web hosting services, we have scheduled a switch upgrade maintenance that will affect your hosting service for helresa.com. We encourage you to please read the details below carefully:

Start Time:
Wednesday, March 11th, 2015 @ 01:00AM EST (20:00:00)

End Time:
Wednesday, March 11th, 2015 @ 05:00 AM EST (00:00:00)

Datacenter Location:
Orlando.DC2

Maintenance Type:
In order to provide the best service possible our team will be taking your services offline temporarily to upgrade the switch your server is housed on to newer hardware.

Estimated Downtime:
We understand the importance of minimizing downtime while performing maintenance and for this reason we will do everything we can in order to expedite the procedure. As it stands now, we anticipate around 25 – 45 minutes of total downtime for the maintenance to be completed.

We do apologize for any inconvenience and ask that you please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket or contact us.

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Scheduled Network Maintenance 09/04/14

We hope you’re doing well today. As part of our commitment to provide a premiere hosting service, we’re notifying you of an upcoming scheduled network maintenance affecting your hosting services. Please read the details below carefully:

Maintenance type:
Network

Reason for Maintenance:
One of our upstream bandwidth providers will be performing maintenance on their equipment which may result in some minor service interruptions.

Impact:
Increased latency and minor packet loss while our network routes converge around one of our upstream providers as their circuit goes down and comes back online.

Clients affected:
All clients 

Time of Maintenance:
Start: 04-Sep-2014 05:00:00 GMT
Finish: 04-Sep-2014 08:00:00 GMT

Estimated amount of downtime:
We understand the importance of keeping your sites and services online, and as of now we do not expect a significant amount of downtime for our clients. During the 3 hour maintenance window there is a chance you may experience periodic packet loss or temporary service interruptions. We would recommend making minimal updates to your websites during this window just to be safe.

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled procedure, please don’t hesitate to contact our staff for more details.                                                                 

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Stripe Credit Card Payments



Dear Clients,

Today we have changed our defult credit card processor from 2Checkout to stripe. Using stripe your card details are held securely by stripe, and are not held on our database.

If you have any issues with the paying by credit card then please let us know and we will resolve your issues as soon as possible.

Many Thanks

Theresa


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Secure Mail Settings Required – Effective April 15th

We hope you're doing well today. This notice is being sent to inform you that we will be strengthening our security protocols for email on April 15th, 2014. Please read the following details carefully so you're sure to be prepared:

Procedure:
Our security team will be disabling plaintext authentication on all of our shared servers. As of the effective date listed below, SSL/TLS will be required for all email connections.

Effective Date:
April 15th, 2014

Clients Affected:
All clients utilizing our shared hosting services will need to ensure you're using secure mail connections by the effective date in order to prevent problems connecting to your email accounts.

Secure Mail Connections:
When you connect to a mail server using a mail client like Thunderbird, you have to provide a username and password. If you are using plaintext authentication, this means that your password is being sent across the internet without any encryption protecting it. A malicious user may be able to catch your password and access your personal information, regardless of the password's strength. In order to mitigate the chances of this scenario occurring, plaintext authentication will no longer be allowed on our shared servers.

SSL/TLS will now be required for POP3/IMAP/SMTP connections to ensure the security of your connection to our servers. This means that your login details will be encrypted before they are sent across the internet. Even if some malicious user or software were to capture your password, it would not be readable without the key to decrypt it, which is only known by the server you're securely connected to.

Here are sample settings which can be used to configure your mail client:
#######################
Secure SSL/TLS Settings

Username: user@domain.com
Password: Use the email account’s password.
Incoming Server: Server's Hostname
IMAP Port: 993
POP3 Port: 995

Outgoing Server: Server's Hostname
SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.
#######################

For more specific information on configuring your email account for SSL/TLS, you can visit the cPanel section 'Email Accounts'. Once in this section, click the 'More' dropdown next to a specific email account and select 'Configure Email Account'. This page offers some scripts for automated setup of your email account or you can review the manual 'Secure SSL/TLS Settings' settings.

Important Note:
If you elect to reconfigure your mail settings prior to the 15th, you may run into a funny looking error in your mail client when connecting to your mail server for the first time. This is because we are in the process of implementing signed SSL certificates on all of our shared servers, but those that are still using self-signed certificates will throw the error if you do not use the server's hostname in your mail settings. By the 15th, all shared servers will have signed SSL certificates so this will not be an issue after that point. You can avoid this error simply by using the server's hostname as the “Incoming Server” in your mail settings as noted in the example provided above. If you do run into this error, there is no reason for alarm. You can simply click the “add exception” button at the bottom of the error window telling your browser to make an exception for this server, so your browser will trust the server and you will not see the error again. We assure you this connection will still be equally secure, and as mentioned, we will be adding signed SSLs to all of our shared servers in order to avoid any confusion caused by this scenario all together from April 15th forward.

Ultimately, secure mail connection settings combined with strong passwords will help to prevent hacked email accounts, protect your personal information, and provide for more stability in our shared hosting environments. Thank you so much for taking the time to review this notice, and if you have any questions or concerns about these coming security changes, please don't hesitate to contact our staff for more details.                                                                 

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ICANN domain validation e-mail update

ICANN domain validation e-mail update

Our domian provider recently updated some of it's default contact details in their systems. This triggered an update to some domain names which are registered through us and has resulted in an email being sent out to the administrative contact of the domain names concerned, in line with ICANN’s new regulations concerning the validation of contact details.

This email which states that the domain holder has made a change to their contact details is sent from 123-reg and will contain a link incorporating the following domain name: verify-whois.com.

The small number of customers who have received this email must verify this change by the link contained within the email to avoid having domain services suspended.

If you have received this email and have not yet verified your details please click the link as soon as possible to ensure your domain services remains active. 

Many Thanks

EcoGeek Support



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Christmas Opening Hours 2013

Clients and Partners

We here at Eco-Geek wish you a Merry Christmas and a Propserous New Year.

We would also like to let you know our Office hours over the Holiday Period

Mon 23rd Dec – Normal Opening
Tue 24th Dec – Open Morning only
Wed 25th Dec – Closed
Thur 26th Dec – Closed
Fri 27th Dec – Closed

Mon 30th Dec – Open Morning Only
Tue 31st Dec – Open Morning Only
Wed 1st Jan – Closed

These hours only apply to our sales and development departments.

Support will operate as normal through the whole holiday period.

If you have problems please email support@eco-geek.net


via Eco-geek / Helresa http://www.helresa.com/whmcs/announcements.php?id=11

Moving House

PlusThey say that moving house is one of the most stressful things to do. I some ways moving a web site can be just as bad. Even if you are just taking a simple WordPress based site from one location to another. There are a number of things to consider, Databases may be ever so slightly different and it may not be possible to create the database and it’s users exactly as it was on the previous system. That is before you get to the hosting account and how that may be set up differently. So when we were approached to assist in migrating the web site for Plus a South East London based charity we said sure no problem. As we started to look into it we discovered that the current site was hosted on WordPress.com, which is great for a personal blog not, so great for a corporate site. The only downside is that wordpress.com has lots of tools giving you a greater degree of customization than is available in the vanilla install of wordpress. So having got all the data and images across we had to take the template that was closest to the one used on the original wordpress.com site and edit it until we had a site that matched the original. we achieved this using a combination of plug-ins and editing of the CSS for the template. So if you are thinking of moving your WordPress site, get a quote from us and we’ll handle the move with the minimum of fuss. Site: http://plus-services.org/

And Now in Spanish

portada Once we had finished the English version of the book, We moved almost immediately on to work on the Spanish version. This proved the be a challenge due the different amounts of text between the two languages. Spanish can at times have 10% more words than the equivalent English. So by compromising on the fonts and line spacing we were able to get the text to fit into the same number of pages. The book is available for sale in shops on the Island of La Palma, and from the authors website.

Getting into Print

Cover Image

Creating a guide book for the Observatory at Roque de Los Muchachos, has been a dream of the author Sheila Crosby for a number of years and this year we finally helped to make it a reality. Originally the discussions were about creating an ebook, but soon it became apparent that there was a market for the book in a print version. So we started to gear up to produce the book in a full print ready version.

One of the earliest things that we tackled in the project was to come up with the cover design. The title had been set as "A Breathtaking Window on the Universe" so this lead into the design process and what we came up with was the idea of the outline of La Palma being transparent (like a window) and allowing you to see through to the Universe beyond, in this case represented by an image of the Galaxy M51. The images of the telescopes were then distributed around on a background consisting of one of the authors sunset pictures of the observatory. The back cover was an image taken by the author at night by the light of a full moon, and just luckily one of the telescopes was testing the laser guide star.

The inside content was a challenge to get right as with a large number of photographs, a number of which were referenced within the text of the section meant that a careful eye had to be kept on everything to ensure that we got it right.

The book is available for sale in shops on the Island of La Palma, and from the authors website. And the Spanish translation of the book is curently in production and should be released soon.

Contents Introduction Magic Why

Sample chapters: Click on the images to view the PDF (note: images are web preview quality only)